Oracle database support

We provides cost-effective, personalized support, services, and maintenance for Oracle Database

Vesta-Technology provides cost-effective, personalized support, services, and maintenance for Oracle 8i, 9i, 10g, 11g and 12c. Third-party support and maintenance delivers savings of at least 50% of your software vendor annual support costs.

Many of our current customers are using Oracle Database to power their SAP, JD Edwards, and Siebel applications. Like our current customers, you can benefit from a single provider when you combine support services for the database that powers your maintained ERP and CRM applications. Our service delivers personalized expert support of your environment as well as a more beneficial value-to-cost ratio than you currently receive from your annual maintenance spend with the other vendor. Use this significant reduction in your annual IT maintenance budget to invest in innovation.

Service Level/ Features:

  • Support for a minimum of 10 years and beyond for existing releases without required upgrades
  • Named, local primary support engineer assigned to each client (no “offshoring” of support calls)
  • 24/7 support coverage with 30-minute-or-less guaranteed response by a senior engineer
  • 50 percent cost savings compared to the software vendor
  • Named account manager assigned to each client
  • Flexible contract options
  • Support for Oracle Fusion Middleware

Our program for Oracle Database licensees includes support for:

  • Active Data Guard
  • In-Memory Database Cache
  • Advanced Compression
  • OLAP
  • Advanced Security
  • Partitioning
  • Application Express
  • Performance Tuning
  • Database Diagnostics & Configuration
  • Provisioning & Patch Automation Pack
  • Data Masking
  • Real Application Clusters (RAC)
  • Database Vault
  • Enterprise Manager
  • SQL*Plus, SQL*Loader, Developer
  • GoldenGate